New Era

New Era is the new holistic Domestic Abuse (DA) service operating across Staffordshire and Stoke on Trent from 1 October 2018.
Offering help to all those affected by domestic abuse in Staffordshire or Stoke-on-Trent, New Era provides free and confidential support for victims, perpetrators and their families.

What is Domestic Abuse?

It takes many forms, is never acceptable and includes psychological, emotional, physical, financial, sexual and verbal abuse. If you’re suffering domestic abuse, you’re likely to feel isolated, hurt, upset and scared.

Domestic abuse includes any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality.

This can encompass but is not limited to the following types of abuse:

  • Coercive control
  • Psychological and/or emotional abuse
  • Physical abuse
  • Sexual abuse
  • Financial abuse
  • Harassment
  • Stalking
  • Online or digital abuse
  • Financial abuse
  • Harassment
  • Stalking
  • Online or digital abuse

Domestic Abuse Workplace Champions

According to government figures, domestic abuse costs the country’s economy and society billions of pounds every year, so tackling the issue is vital for the welfare of employees and employers alike.

As part of our work in the community, New Era runs free, one-day interactive workshops for businesses and other organisations to raise awareness of the issue and to create domestic abuse Workplace Champions.

Participating employees learn how to spot the signs of domestic abuse and signpost colleagues to the most appropriate support service for them.

New Era is uniquely placed to provide support for victims of domestic abuse as well as perpetrators who recognise and wish to change their offending behaviour.

It’s a rolling programme and training days are held at venues across Staffordshire and Stoke-on-Trent in conjunction with Staffordshire Chambers of Commerce.

For more information please ring 01782 202222 or email:

Support for victims

  • 24-hours a day, 7-days a week, specialised help is available for all victims when they need it most. The service also provides a live chat facility.
  • Operating across Staffordshire and Stoke-on-Trent, victim services are provided by Victim Support and are available for everyone, with safety and recovery prioritised.
  • New Era aims to end relationship abuse through a wide range of individual and group support for adults, children and young people for as long as they need it.
  • Specially trained New Era staff are able to help you, whether you’ve made a report to the police or not.
  • Leaflets about New Era victims services are available to download from:

Getting help now

Your first step to getting help is to contact New Era

Call 0300 303 3778 and speak to someone now.

Alternatively, if you’d like to chat remotely to New Era, you can do this now by live chat.

In an emergency, dial 999.

Agency referrals:

Services for perpetrators wanting to change their behaviour

Anyone that’s displaying unhealthy or abusive behaviour within their relationship and wants to change this can access help from New Era. It’s available to everyone and New Era Perpetrator services also can help children under 16 years of age who need help with relationship based behaviour or one-to-one guidance around healthy relationships.

Perpetrator support is offered by the Staffordshire & West Midlands Community Rehabilitation Company; the Reducing Re-Offending Partnership (RRP) working across Staffordshire and Stoke-on-Trent.

The support is based on the voluntary participation of the perpetrator and RRP will work with individuals to understand the most appropriate individual or group work programme using a range of evidence based interventions. Accredited Programmes such as Spectrum and Building Better Relationships are available and operate from short term (10 weeks) to more intensive timeframes (up to 30 weeks). A specialist Out of Court Disposal programme is under development and will be available soon.

Your first step to getting help is to contact New Era.

Call 01785 601 690 and speak to someone now. For more information on the help available from New Era to help perpetrators change their behaviour, visit: Agency referrals:

This web page provides links to services offer by Victim Support and RRP services.

Victim Support privacy policy is available here

Staffordshire & West Midlands Community Rehabilitation Company privacy policy is available here

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